Return & Refund Policy

30-Day Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with any product, you may return unopened items within 30 days of your order date for a full refund.

Eligibility

• Products must be unopened and in their original packaging.
• Returns must be initiated within 30 days of the order date.
• Opened, used, or partially consumed products are not eligible for return or refund.

How to Request a Return

To initiate a return, contact us at support@getclariva.com with your order details. We will provide a return shipping label. Once we receive and inspect the unopened item, we will process your refund within 5-7 business days. Refunds are issued to your original payment method.

Return Shipping

We will provide a prepaid return shipping label for eligible returns. Items must be returned in their original, unopened packaging.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of delivery at support@getclariva.com with a photo of the damage. We will replace the item at no cost or issue a full refund, at your preference. Damaged/defective claims are honored regardless of whether the product has been opened.

Exchanges

We do not offer direct exchanges at this time. If you would like a different product, please return the unopened item for a refund and place a new order.

Contact Us

Questions about returns or refunds? Contact us at:

Clariva, LLC
Email: support@getclariva.com
830 A1A North, Suite 13-361, Ponte Vedra Beach, FL 32082